Customer Service FAQS
Find answers to questions about buying, servicing, and repairing Geiger products. If your question isn’t listed below, please Contact Us.
Buying
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Geiger furniture is sold primarily through our sales team. To find the Geiger sales representative near you, go to our Sales Team page.
Select Geiger seating products are also sold through Herman Miller's New York flagship store, the online Herman Miller Store (store.hermanmiller.com), and Design Within Reach (dwr.com).
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Please contact your sales representative to let them know that you’re interested in trying a chair. Access the Sales Team page to find your sales rep.
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You can request samples from your Geiger sales representative, the authorized dealer you're working with or plan to work with, or Customer Service. Typically, once they order the sample, you can expect to receive it within two to three business days. Access the Customer Service page for contact information.
Warranty and Service
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For details about our standard 12-year warranty and all additional Geiger warranties, please visit our Warranty page.
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Check with your Geiger sales representative, the authorized Geiger dealer where you purchased your product, or Customer Service. They can determine whether your product is covered under warranty and will coordinate any necessary replacement or repair.
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Your best option is to contact the reseller, who can perhaps make the repair for you. Because Geiger can’t guarantee the condition or authenticity of the components used by unauthorized resellers, these products are not covered by Geiger's warranty. Buying from an authorized Geiger dealer gives you two advantages. The first is authenticity. If the product comes from an authorized dealer, you can be certain it’s the real thing. Second is warranty. Geiger, along with our authorized dealers, stand behind every product we make and sell. And our knowledgeable dealers have the ability to make repairs, if needed.
Repairs
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For warranty repairs, you’ll need to provide information about the product such as the product number and manufacture date along with a description of the issue and a photograph of it.
Once you have the information related to your issue, contact your Geiger sales representative, the Geiger dealer where you purchased your product, or Customer Service to coordinate any necessary service or repairs.
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You will need to contact the reseller directly and ask if they can make the repair for you. Because Geiger cannot guarantee the condition or authenticity of the components used by unauthorized resellers, these products are not covered by Geiger's warranty. Buying from an authorized Geiger dealer or retailer gives you two advantages. The first is authenticity. If the product comes from an authorized seller, you can be certain it’s the real thing. Second is warranty. Geiger stands behind every product we make, however, we can't stand behind products whose integrity may have been compromised by unauthorized dealers who may not follow repair protocol or who may use non-standard parts.
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Please contact your sales representative or to let them know that you're in need of replacement parts. You can access the Customer Service page for contact information. Alternatively, if you know from which dealer you purchased the product, you can contact the dealer directly.
